Vacancy for Customer Service Officer at a Courier company - Owens & Xley Consults

 Employment Nigeria 16-Sep-2017 LAGOS , Transport and Courier   Customer Service  

POSITION : Customer Service Officer

Responsibilities

  • Create and update customer profile/accounts to allow for easy resolution of customer problems
  • Escalate complex issues to the Operations Manager for proper resolution
  • Maintain records of inquiries or complaints as well as logs of interaction with customers
  • Calm angry or frustrated customers and ensure their challenges or issues are addressed properly
  • Go the extra mile to build and maintain positive trust relationship with clients
  • Answer calls, emails and web chat enquiries from prospective customers
  • Ensure that all telephone lines are turned on by 8:30 am Monday to Friday
  • Work with Operations Manager to provide delivery status updates to customers
  • Create a tracking identity number for each job order
  • Work with Operations Manager to provide quotations for international freight
  • Provide customers with accurate information regarding the company’s services
  • Receive orders, record and transmit to Operations Manager
  • Return all missed calls
  • Keep and maintain the staff attendance register
  • Ensure compliance with set standards of customer service when conversing with clients
  • Help achieve sales objectives by making telesales and utilizing upselling opportunities
  • Perform all other duties as assigned

Requirements

  • B.Sc or HND in English Mass Communication or any related discipline
  • 1-2+ years in a Customer Service or similar role

Skills :

  • Ability to handle stressful situations appropriately
  • High proficiency in MS office suite
  • Must be able to prepare management reports and correspondence
  • Good knowledge of administrative and clerical processes
  • Knowledge of customer service practices and principles
  • Excellent data entry and typing skills
  • Superior listening, verbal, and written communication skill
  • Good stress and time management skills

Personal Attributes:

  • Has high energy levels
  • Attention to detail
  • Highly organized and detailed
  • Passion for people
  • Loves to talk and socialize

How To Apply
Candidates should send their CV's and Cover Letters to: recruitment@owensxley.com



Sorry the application deadline for this job has elapsed



Disclaimer: Though we make every effort to verify the authenticity of our posts, We're in no way affiliated to any of these companies whose vacancies we publish.
Note : Do not pay any fees to Employers for recruitment. To report and to view a list of fake recruiters in Nigeria, . Click Here

SIMILAR JOBS

Microfinance Bank job vacancies in Nigeria march 2011

NGO Job vacancies in Save the Children Nigeria, March 2011

Job vacancy for IFRS Technical Manager March 2011

Latest Nationwide Jobs in Leadway Assurance Limited 2011

Jobs in Nigeria for Secretary/Receptionist, Accountants


Leave Your Comments










JOB SEARCH

MOST RECENT JOBS

Specialist - Commercial Planning and Analytics at MTN Nigeria

Job Openings at Federal Medical Centre, Ikole-Ekiti

Recruitment at University of Maiduguri Teaching Hospital (UMTH)

Job Vacancies at University of Abuja (Now Yakubu Gowon University, Abuja)

Sahara Power Group Limited Graduate Engineering Programme

More

GET FREE JOB ALERTS

POPULAR JOBS

Assistant Superintendent of Fire at Civil Defence, Correctional, Fire and Immigration Services Board (CDCFIB)

Chief Superintendent of Fire at Civil Defence, Correctional, Fire and Immigration Services Board (CDCFIB)

Assistant Controller of Fire at Civil Defence, Correctional, Fire and Immigration Services Board (CDCFIB)

Deputy Controller of Fire (DCF) at Civil Defence, Correctional, Fire and Immigration Services Board (CDCFIB)

Recruitment at University of Maiduguri Teaching Hospital (UMTH)

Job Vacancies at University of Abuja (Now Yakubu Gowon University, Abuja)

Job Openings at Federal Medical Centre, Ikole-Ekiti

More

Employment Nigeria

About
Privacy Policy
Terms Of Use
Job Widget

Job Seekers

Sign Up
Login In
Search for Jobs
Upload CV

Employers

Advertise
Post Jobs
Sign Up
Sign In

Contact


info[at]employmentnigeria.com,