Researches and obtains resolution of a variety of customer complaints and issues.
Serves as link between customers and sales staff to assure responsiveness.
Tracks order activity, and alerts appropriate staff of any potential delivery problems.
Receives and processes the most complex customer orders, inquiries and/or complaints covering items or products ordered, and supports customers through specialized technical or scientific knowledge/product applications.
Pro-actively maintains an ongoing relationship with selected customers and sales staff, particularly those focused on technical applications of the product or service.
Repairing motors and controls.
Customer site support.
Customer phone support.
Onsite technical support for all customers.
Administration work in terms of technical database (repairing motors).
Assist and coordinate the training that takes place on all the products of the Company in CAF market including new employees.
Requirements
Electrical Electronics or Mechanical Engineering background.
Technical certifications will be an added advantage i.e CCNA, ITIL Vs 3.
Fluency in English and French is a compulsory requirement.
2 to 3 years working experience in similar Industry.
Strong and sound technical background.
Excellent communication and interpersonal skills.
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