Manager, Housekeeping at Hilton Worldwide

Employment Nigeria 25-Nov-2017 LAGOS , IKEJA , Hotel And Tourism Administrative

Hilton Worldwide a big player in the hospitality industry with interests spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels.

POSITION : Housekeeping Manager

Description

A Housekeeping Manager is responsible for overseeing all housekeeping operations to deliver an excellent Guest and Member experience while evaluating guest satisfaction and setting department targets and objectives

What will it be like to work for a Hilton Worldwide Brand?

Hilton Worldwide is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton Worldwide has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton Worldwide is dedicated to continuing its tradition of providing exceptional guest experiences across its 13 global brands, which include Hilton Hotels & Resorts, Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Canopy by Hilton, Curio A Collection by Hilton, DoubleTree by Hilton, Embassy Suites by Hilton, Hilton Garden Inn, Hampton Hotels, Tru by Hilton, Homewood Suites by Hilton, Home2 Suites by Hilton and Hilton Grand Vacations. The company also manages the world-class guest reward program Hilton HHonors®.
At Hilton, our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Come be a part of our team!
Our Team Members are the Heart of Hilton. As extraordinary hospitality professionals, we work together to make Hilton a great place to work and to build rewarding careers for ourselves and our colleagues.

Responsibilities

As a Housekeeping Manager, you are responsible for overseeing all housekeeping operations to deliver an excellent Guest and Member experience.
A Housekeeping Manager will also be required to evaluate guest satisfaction and set department targets and objectives.
Monitor the appearance, standards and performance of the Housekeeping Team with an emphasis on training and teamwork
Ensure team members have an up-to-date knowledge of all room categories and amenities
Maintain good communication and work relationships in all hotel areas and with external customers and suppliers
Ensure staffing levels cover business demands
Ensure ongoing training
Oversee housekeeping operations
Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement
Operate within departmental budgets through effective stock and cost controls and well managed schedules
Set departmental targets and objectives, work schedules, budgets, and policies and procedures
Ensure communication meetings are conducted and post-meeting minutes generated
Manage staff performance issues in compliance with company policies and procedures
Recruit, manage, train and develop the Housekeeping team
Competent in property management systems
Assist other departments wherever necessary

Requirements

Excellent leadership, interpersonal and communication skills
Committed to delivering high levels of customer service
Ability to work under pressure
IT proficiency
Housekeeping experience in the hotel/leisure/retail sector in a managerial or supervisory capacity
High level of commercial awareness and cost control capabilities
Previous experience of managing a department and Profit and Loss account
Excellent grooming standards
Flexibility to respond to a range of different work situations
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Familiar with Property Management Systems

Sorry the application deadline for this job has elapsed

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Manager, Housekeeping at Hilton Worldwide

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