AB Microfinance Bank Nigeria Limited is recruiting to fill the position below:

POSITION : Help Desk Officer (Contract)

Responsibilities

• Installation of software on PCs and Servers for branches and Head Office
• Remote desktop/server support across the LAN and Wide Area Network
• Maintenance of File Server and user rights
• Windows Patch And Anti-virus Updates for all computer hardware
• Contribute to Restore And Backup of Database to MIS, SQLTEST
• Support to report generation with SQL and Excel to management
• Participate in Day End Run Execution
• Monitor, respond quickly and effectively to requests received through the IT helpdesk
• Manage and follow-up on all IT Requests
• 1st line support for staff on MBS, network issues
• 1st line support for staff on Software, hardware issues
• Escalate unresolved issues/requests to 2nd Line in a timely manner
• Maintain a log of MBS issues and generate weekly reports
• Assist with on-boarding of new users, movement, leave plan, and exit of staff
• Maintain inventory of all equipment, software and software licenses
• Maintenance of Segregation of duties on MBS

Requirements

• B.Sc / HND in Computer Science or related discipline
• At least 1 year  previous working experience is an IT help desk officer
• Experience with Win SQL 2005/2008 R2 or other database platforms
• I.T. all-rounder with in-depth knowledge of Microsoft Operating System (XP, Win 7, Win 8, Win Server 2003/2008/2012), Office Suite software (MS 2003, 2007, 2010)
• Proficient in troubleshooting issues relating to hardware and software
• I.T Certification will be an added advantage (Microsoft, Linux, A+).