POSITION : Client Service Manager

Responsibilities

• The Client Services Manager will partner with a variety of teams internally and externally to ensure clients issues, complains and enquiries are reported to the concern department with proper follow up to ensure the issues are treated promptly.
• Be responsible for smooth running of reception by answering calls and ensuring professional client satisfaction and retention as well as maintaining operational standards.
• Responsible for liaising, managing and further developing relationships with our expansive portfolio of clients, as well as educating them on our available services that suit their various proposals and request.

Requirements

•  B.Sc in Human Relation or any related field such as Public Administration, Mass Communication etc.
• Eloquent and fluent use of English language; Multi-lingual is an added advantage
• Experience of working under own initiative, planning and prioritizing workloads
• IT literate & highly competent in the use of MS Office applications
• Must be able to adopt a flexible approach to work and react effectively to a rapidly changing environment.
• Effective leader and communicator with experience leading a Customer Service team.
• Persuasive and influential
• Experience of customer service and client co-ordination

How To Apply
Candidates should send their Applications and CV's to:hrteam@grandfinancials.com.ng