Vacancy for Customer Care Representative at Obeezi.com
Employment Nigeria
03-Jan-2018
LAGOS ,
Customer Service
Obeezi.com an online shopping mall is recruiting to fill the position below:
POSITION : Customer Care Representative
Responsibilities
- Take payment information and other pertinent information such as addresses and phone numbers.
- Place or cancel orders.
- Answer questions about warranties or terms of sale.
- Suggest solutions when a product malfunctions.
- Handle product recalls.
- Attempt to persuade customer to reconsider cancellation.
- Inform customer of deals and promotions.
- Resolve customer complaints via phone, email, mail, or social media.
- Use telephones to reach out to customers and verify account information.
- Greet customers warmly and ascertain problem or reason for calling.
- Cancel or upgrade accounts.
- Assist with placement of orders, refunds, or exchanges.
- Advise on company information.
- Sell products and services.
- Utilize computer technology to handle high call volumes.
- Work with customer service manager to ensure proper customer service is being delivered.
- Handle changes in policies or renewals.
- Record details of customer contacts and actions taken
- Reside around Surulere and Yaba and must be willing to work night shit according to Shift Schedule.
How To Apply
Candidates should send their CV's to: careers@obeezi.com
Sorry the application deadline for this job has elapsed
