Vacancy for Client Service Officer a Logistics Company - Pivotage Consulting

 Employment Nigeria 11-Jan-2018 LAGOS , Customer Service  

POSITION : Client Service Officer

Requirements

  • Very detail oriented
  • Numbers oriented
  • Computer savvy and great with data entry.
  • Strong communication, both oral and written.
  • Experience in a Logistics Company will be an added advantage

Responsibilities 

  • Manage shipments from origin to destination to ensure customer satisfaction.
  • Build customer relationships and providing excellent customer service.
  • Send new shipment bookings to customers.
  • Manage daily emails/phone calls from customers.
  • Communicate effectively and build a professional relationship with carriers, shippers and internal/external customers to strive to exceed their total service expectations.
  • Respond to carriers/customers to ensure critical success factors are achieved.
  • Understand and complete all necessary customer specific tasks.
  • Resolve customer issues.
  • Use daily customer service report to make sure all release requirements have been met before containers arrive at final destination.

How To Apply
Candidates should send their CV's (MS Word format) to:recruitment@pivotageconsulting.com with "LGC/1217/CSO" as subject



Sorry the application deadline for this job has elapsed



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