Bachelor’s Degree and progressive responsibility in HR to include at least 5 years’ experience leading an HR operations or HR shared service function
Experience with HR programs such on-boarding, employee relations, recruiting, engagement initiatives, policy interpretation/administration.
Ability to manage HR project rollouts and on-going people processes within client group.
Advanced Excel to create macros, pivot tables, VLOOKUPS, analytical capabilities and work books, and experience with HR systems
Strong communication skills, with an emphasis on tact and diplomacy. This includes the ability to speak and write clearly to deliver customer service excellence over the phone, through e-mail, or in all other interactions.
Ability to hold self and others accountable to meet commitments, consistently delivering results within required timelines and expectations.
Build strong customer focus, delivering solutions through NPS initiatives.
Work collaboratively with others, creating partnerships with management, colleagues, and the rest of the human resources function.
Strong organizational skills, with the ability to handle numerous projects simultaneously, while maintaining high accuracy and attention to detail.
Treat highly confidential information with utmost integrity
Responsibilities
Maintains the HRIS database and employee files; develop forms and processes for all employee-related actions
Assist with all HR related processes and forms for onboarding and offboarding employees.
Develops, schedules and facilitates new employee orientations.
Assists in the administration of all company benefits and communication, including but not limited to health, medical, dental, life insurance; leaves and workers’ compensation
Deliver the day-to-day support of Human Resources policies, programs and processes by providing quality real-time solutions to employee inquiries and requests. Applies working knowledge and understanding of internal HR policies spanning employment, employee relations, benefits, compensation, payroll, training and HRIS to assist employees
Manager the employee experience through processes and programs that span across the employee lifecycle (onboarding, transfers, performance cycles, engagement surveys and offboarding).
Work with HR and business management in implementing recognition programs that promote corporate values and enhance employee retention
Assists with Performance Management programs.
Collaborate with Benefits and Compensation to implement the merit increase process and support the focus on employee performance
Manage and coordinate succession planning process across multiple sites, including developing and reporting metrics and presentations related to current succession planning status, areas for improvements, and improvement plans.
Perform data analysis, compilation and/or preparation of confidential reports and statistics for various purposes i.e. headcount, retention, turnover, etc.
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