Customer Service Officer at Pro-Hub Global

 Employment Nigeria 21-Jun-2018 LAGOS , Customer Service  

Pro-Hub Global - We help organizations in the mobile financial services to maximize revenue via the exploit of new technology for secure electronic payments from mobile phones which also includes contact-less NFC transactions.

POSITION : Customer Service Executive/Officer

Qualification

  • Required Qualifications: HND or Bachelor's Degree in any of the related field
  • Experience: A minimum of 2 years post NYSC working experience.

Responsibilities

  • Ensure that the needs of customers are being satisfied.
  • Provide excellent customer service and to promote this idea throughout the organization
  • Training staff to deliver a high standard of customer service;
  • Leading or supervising a team of customer service staff;
  • Investigating and solving customers’ problems, which may be complex or long-standing problems that have been passed on by customer service assistants;
  • Handling customer complaints or any major incidents, such as a security issue or a customer being taken ill;
  • Issuing refunds or compensation to customers;
  • Writing reports analyzing the customer service that the organization provides;
  • Developing feedback or complaints procedures for customers to use;
  • Developing customer service procedures, policies and standards for the organization
  • Meeting with other managers to discuss possible improvements to customer service;
  • Keeping accurate records of discussions or correspondence with customers;
  • Analyzing statistics or other data to determine the level of customer service the organization is providing;
  • Providing help and advice to customers using the organization’s products and services;
  • Communicating courteously with customers by telephone, email, letter and face to face;
  • Keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses.

Remuneration

  • N170,000 - 210,000 per Month
  • 40 hours a week role - Monday to Friday
  • 4% pension scheme
  • Plus range of allowance, incentives and bonuses

Application Closing Date
21st June, 2018.

Method of Application
Interested and qualified candidates should send their Resume to:hr@prohubglobal.com using the post applied for as the subject of the email



Sorry the application deadline for this job has elapsed



Disclaimer: Though we make every effort to verify the authenticity of our posts, We're in no way affiliated to any of these companies whose vacancies we publish.
Note : Do not pay any fees to Employers for recruitment. To report and to view a list of fake recruiters in Nigeria, . Click Here

SIMILAR JOBS

Graduate Receptionist/Customer Care Officer at B-PAC Nigeria Limited

Latest Jobs at Mikano via Best Search

Retail Sales Representative

Front Desk Officer at Infostrategy Technology Nigeria Limited

Current Job at FINCA International


Leave Your Comments










JOB SEARCH

MOST RECENT JOBS

Subsea Structural Engineer at Otiz Keepers Limited

Personal Assistant at Graceco Limited

Sales Specialist at StarTimes Nigeria

Technical Capability Lead Trainer at Promasidor Nigeria Limited

Store Assistant at Wellness Healthcare Group

More

GET FREE JOB ALERTS

POPULAR JOBS

Offline Sales Regional Manager, Eastern Region at Jumia

Business Cluster Managers in a Financial Technology Firm (Lagos, Aba, Onitsha, Osogbo, Ibadan, Kano)

Customer Service Officer at Vesti Technologies

Customer Service Representative at Paga

DevOps Engineer at Vesti Technologies

Electrician - Golden Fertilizer at Flour Mills of Nigeria Plc

Key Account Manager at Paga

More

Employment Nigeria

About
Privacy Policy
Terms Of Use
Job Widget

Job Seekers

Sign Up
Login In
Search for Jobs
Upload CV

Employers

Advertise
Post Jobs
Sign Up
Sign In

Contact


info[at]employmentnigeria.com,