Community and Programme Manager Job at CapitalSquare

 Employment Nigeria 10-Jul-2018 LAGOS , Education and Training  


CapitalSquare is a coworking space in Lekki, Lagos, Nigeria, for entrepreneurs and freelancers to work, collaborate and learn from each other.

 

We are recruiting to fill the position below:

 

Job Title: Community and Programme Manager
 

Job Type: Full Time

 

About the Community Manager Position

  • If you are a tech-savvy professional, experienced in social media, PR and promotional events, we would like to meet you.
  • The Community Manager is the “Chief Happiness Officer” and is responsible for ensuring that everyone who interacts with the company has an amazing experience that reflects the unique company culture.
  • Ideally, you have exceptional oral and written communication skills, as well as the ability to develop engaging and unique content. You should be a ‘people person’ with great customer service skills. You should also possess the ability to moderate community conversations, both online and offline.
  • Ultimately, you will act as the face and voice of our brand and the management of all internal community communication.

 

Community Manager Requirements Are

  • Proven work experience as a community manager
  • Experience launching community initiatives (e.g. building an online forum, launching an ambassador program, creating an event series)
  • Ability to identify and track relevant community metrics, and to utilize those metrics (e.g. repeat attendance at events)
  • Excellent verbal communication and writing skills
  • Hands on experience with brand management through social media
  • Attention to detail and ability to multitask
  • Ability to self-manage in a fast-paced environment
  • Passion for startups, SMEs, and community building

Community Manager Responsibilities Are

  • Develop and facilitate a system to foster a sense of ownership and community among coworking space members, ensuring that everyone pitches in to keep the space running smoothly.
  • Organise, promote, and maintain an ongoing roster of internal community and brand-building activities, e.g. workshops, social events, outings, etc.
  • Provide tours of the coworking space and facilities to visitors and potential members.
  • Build relationships with customers, potential customers, industry professionals and journalists.
  • Liaise with Development and Sales departments to keep up-to-date on new features and products.
  • Ensure brand consistency by communicating with Marketing, PR, and Communications teams.
  • Monitor discussions and activities within the community. Identify and report trends and advise on potential opportunities.
  • Work with Content and Marketing Team to coordinate community and event updates across the organisation’s digital channels.
  • Oversee the on-boarding process for new members, and ensure that they receive all the assistance required to settle in properly.
  • Communicate and promote new community features, procedures, and activities to coworking space members.
  • Ensure that all customer complaints are resolved quickly and satisfactorily
  • Represent the company at events and exhibitions.


Sorry the application deadline for this job has elapsed



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