CapitalSquare is a coworking space in Lekki, Lagos, Nigeria, for entrepreneurs and freelancers to work, collaborate and learn from each other.
We are recruiting to fill the position below:
Job Title: Community and Programme Manager
Job Type: Full Time
About the Community Manager Position
- If you are a tech-savvy professional, experienced in social media, PR and promotional events, we would like to meet you.
- The Community Manager is the “Chief Happiness Officer” and is responsible for ensuring that everyone who interacts with the company has an amazing experience that reflects the unique company culture.
- Ideally, you have exceptional oral and written communication skills, as well as the ability to develop engaging and unique content. You should be a ‘people person’ with great customer service skills. You should also possess the ability to moderate community conversations, both online and offline.
- Ultimately, you will act as the face and voice of our brand and the management of all internal community communication.
Community Manager Requirements Are
- Proven work experience as a community manager
- Experience launching community initiatives (e.g. building an online forum, launching an ambassador program, creating an event series)
- Ability to identify and track relevant community metrics, and to utilize those metrics (e.g. repeat attendance at events)
- Excellent verbal communication and writing skills
- Hands on experience with brand management through social media
- Attention to detail and ability to multitask
- Ability to self-manage in a fast-paced environment
- Passion for startups, SMEs, and community building
Community Manager Responsibilities Are
- Develop and facilitate a system to foster a sense of ownership and community among coworking space members, ensuring that everyone pitches in to keep the space running smoothly.
- Organise, promote, and maintain an ongoing roster of internal community and brand-building activities, e.g. workshops, social events, outings, etc.
- Provide tours of the coworking space and facilities to visitors and potential members.
- Build relationships with customers, potential customers, industry professionals and journalists.
- Liaise with Development and Sales departments to keep up-to-date on new features and products.
- Ensure brand consistency by communicating with Marketing, PR, and Communications teams.
- Monitor discussions and activities within the community. Identify and report trends and advise on potential opportunities.
- Work with Content and Marketing Team to coordinate community and event updates across the organisation’s digital channels.
- Oversee the on-boarding process for new members, and ensure that they receive all the assistance required to settle in properly.
- Communicate and promote new community features, procedures, and activities to coworking space members.
- Ensure that all customer complaints are resolved quickly and satisfactorily
- Represent the company at events and exhibitions.
Sorry the application deadline for this job has elapsed
