First-Level Support Engineer at Kuda Bank

Employment Nigeria 31-Mar-2024 ₦Not Available LAGOS , Banking and Finance

Kuda is a money app for Africans on a mission to make financial services accessible, affordable and rewarding for every African on the planet. We’re a tribe of passionate and diverse people who dreamed of building an inclusive money app that Africans would love so it’s only right that we ended up with the name ‘Kuda’ which means ‘love’ in Shona, a language spoken in the southern part of Africa. We’re giving Africans around the world a better alternative to traditional finance by delivering money transfers, smart budgeting and instant access to credit through digital devices. We’ve raised over $90 million from some of the world's most respected institutional investors, and we’re rolling out our game-changing services globally from our offices in Nigeria, South Africa, and the UK.

We are recruiting to fill the position below:

Job Title: First-Level Support Engineer

Location: Lagos, Nigeria
Job type: Full time
Category: Tech

Role Overview

We are looking for a proactive and self-motivated First Line IT Support Engineer to assist with the maintenance and day-to-day running of the Kuda Technology IT estate.
Reporting to the Head of Technology Operations, the role holder will provide face-to-face support, as well as electronic/virtual support and communications.

Roles & Responsibilities

As the 1st Line IT Support Engineer, you will be responsible for undertaking a varied range of system, networking and infrastructure activities with oversight from the Head of Technology Operations.

The responsibilities include but are not limited to:

1st line support about any user problem on both Mac and PCs, mobile devices in person, via phone and Slack
Delivering in a fast-paced, rapidly changing environment
Serve as the "go-to" person for internal users
Account creation for new starters
Management of users in G suite for your designated location
Management of Email Groups
Management of Google apps
Continuous use of Jira and Confluence
Management of ticket queues
Management of assets, checking the availability of IT resources and necessary stock
Updating and documenting processes
Hands-on patching and tidying up cables, moving workstations, organizing IT-related stuff for staff etc
Monitor systems performances and report with relevant information about eventual issues
Assist with the delivery of periodical pieces of training on IT-related matters to all the staff at your designated location
Help ensure the cyber security standards are always met
Telephony and video conferencing
Google collaboration tools
Ability to perform confidently in client-facing situations as required
Ability to maintain the highest level of confidentiality

Requirements

Previous experience in an IT support role
Previous experience in FinTech and/or Financial Services (desirable but not mandatory)
Basic understanding of GDPR as it pertains to the role
Good analysis, problem-solving and decision-making skills
Able to quickly master new systems
Detail-oriented and self-starter with strong written and interpersonal skills
Ability to work independently, and demonstrable common sense
Computer literate and proficient in standard office applications Word, Excel and Outlook
Good interpersonal & communication skills
Well organised with effective time and activity management skills
Enthusiasm and willingness to continuously learn new things
Goal orientated, able to meet and exceed goals
Proactive with great organisation and time management skills
Excellent attention to detail

Why join Kuda?
At Kuda, our people are the heart of our business, so we prioritize your welfare. We offer a wide range of competitive benefits in areas including but not limited to:

Pension
Competitive annual leave plus bank holidays
Group life insurance
Health insurance
L&D training
We are advocates of work-life balance and offer a 3-day-per-week remote working option

How to Apply
Interested and qualified candidates should:
Click here to apply online

Sorry the application deadline for this job has elapsed

Disclaimer: Though we make every effort to verify the authenticity of our posts, We're in no way affiliated to any of these companies whose vacancies we publish.
Note : Do not pay any fees to Employers for recruitment. To report and to view a list of fake recruiters in Nigeria, . Click Here

First-Level Support Engineer at Kuda Bank

SIMILAR JOBS

MOST RECENT JOBS

GET FREE JOB ALERTS

POPULAR JOBS

Employment Nigeria

Job Seekers

Employers

Contact