Customer Service Officer

Vlinks Connect 18-Aug-2015 ₦100,000 - 150,000 LAGOS , Architectural Banking and Finance Agriculture Accounting Administrative Audit

Provides customer service support to the organization by obtaining, analyzing and verifying the accuracy of order information in a timely manner. Initiates and/or implements corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction are maintained. Prepare customer service summary reports and co-ordinates the handling of difficult and/or unusual situations.

DETAILS OF FUNCTION:

Contributes to the development and maintenance of standards, policies and procedures regarding customer service.
Regularly provides feedback on the soundness and effectiveness of the customer service department’s policies and procedures.
Facilitates the collection of competitive information in order to monitor business trends and opportunities.
Adheres to all corporate policies, guidelines and statutory requirements and recommends to senior management adoption and/or changes to policies and guidelines to reflect circumstances within the customer service area.
Responsible for being familiar with the organization’s by-laws in order that all recruitment and retention decisions are made within by-law boundaries.
Responsible for actively ensuring the retention of the organization’s customer base which includes promoting the organization to existing customers.
Works with the organization’s other branch/regional offices to resolve problems, facilitate solutions and enhance customer service offerings.
Prepares, generates and distributes daily reports and order acknowledgements to appropriate personnel.
Responsible for notifying administration of any required updates of customer records on the organization’s internal database.
Provides back-up support to other group members in the performance of job duties as required.
Supports/participates in the organization’s Continuous Improvement Program.
Answers customer inquiries/communications as required.
Attends regular customer service departmental meetings.
Advises internal staff of advertisements and campaigns that affects retention.

Maintains detailed call activity reports and provides them to the [Insert position title] on a regular basis.
Provides activity/statistical summary reports each week to [Insert position title].
Co-ordinates the organization's involvement in internal and external trade shows.
Conducts follow up phone calls to survey respondents who have concerns or questions.
Performs other related duties as assigned by management.

Desirable skills/qualification

Works effectively under pressure.
Possess high energy.
Must be highly dependable.
Must be proactive and customer service oriented.
Performs multiple tasks simultaneously.
Committed to frequent deadlines.
Must interface effectively with internal department and outside resources.
Works independently and displays sense of urgency.
Must solve complex problems.
Must work with others as part of team and have excellent interpersonal skills.
Possesses long term and short term planning skills.
Must be detail-oriented and very accurate.

All applicants should send their CVs to careers@vlinksconnect.com

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Customer Service Officer

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