uality Assurance Officer at AS Operations West Africa Ltd. (ASO)

Employment Nigeria 27-May-2016 ABUJA , Quality Assurance

AS Operations West Africa Ltd. (ASO) is a Nigeria-registered subsidiary of Adam Smith International (ASI). ASO provides operational support to three DFID-funded projects in Nigeria, i.e. NIAF, GEMS and ENABLE. Operational services include IT and Communications; Residential and Hotel Accommodations; Administrative Support; Domestic Ground and Air Transportation; International Travel and Protocol; and, Security Services.

POSITION : Quality Assurance Officer

Job Summary

Based in Abuja, this position is accountable for the quality assurance and performance improvement (QAPI) system of a mid-sized operational services company.
Among our clients is a leading international advisory firm that works throughout the world to help reform and improve economies and institutions
This is a administrative position which provides operational support to the client by monitoring operations and testing outputs of the following: fleet management, property, IT and Communications, and protocol services
Compensation is based on an established, posted pay scale. The position is classified as Administrative Services Level 6 (developmental)

Responsibilities

Developing and implementing a continuous process for monitoring all areas of operations and testing outputs;
Identifying trends in error reporting and implementing systems for improving service delivery;
Creating surveys to assess client satisfaction;
Documenting and reporting on client complaints; and
Providing regular feedback to management on the quality assurance program.

Knowledge, Skills and Abilities:

Ability to use a personal computer, Excel and Word;
Ability to communicate effectively, orally and in writing (English is required for this position);
Ability to write and implement policies and procedures;
Ability to effectively prioritize tasks; and
Knowledge of data collection through surveys.

Education and Experience

MSc Degree in Business Administration;
Experience developing surveys and collecting data using surveys;
Experience writing policy, handbooks, guidelines and manuals;
Extensive operational experience; and
Experience with the use of a variety of computer applications including Excel and Word.

How To Apply
Interested and qualified candidates should send their applications and CV's to:gm@asoperations.com using Quality Assurance Officer” in the email subject line.

Your application package should include:

A cover letter detailing how you meet the Education and Experience requirements;
Your CV; and
Contact details for three recent work-related referees

Note

Only applicants who meet the Education and Experience requirements will be contacted. If you do not meet these, you need not apply.
ASO is committed to the principle of equal employment opportunity and providing a work environment free of discrimination and harassment. All employment decisions at ASO are based on business needs, job requirements and individual qualifications.

Sorry the application deadline for this job has elapsed

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uality Assurance Officer at AS Operations West Africa Ltd. (ASO)

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