Customer Service/Relationship Executive at OASIS Medspa
Employment Nigeria
29-Jul-2016
LAGOS ,
Customer Service
OASIS Medspa is a corrective skin care clinic and luxury day spa, which is dedicated to helping people achieve a flawless complexion and healthier looking skin.
We are honored to be in the forefront of providing FDA approved state-of-the-art corrective skin care to men and women of color. Established in the year 2014 by Miss Freda Francis, the Medspa draws clients from within and without Nigeria.
POSITION : Customer Service & Relationship Executive
Job Description
- Our Customer Service & Relationship Executive is one of the most critical parts of our team.
- We are looking for a customer-oriented service representative to act as a liaison, provide product/services information, call and book appointments and resolve any emerging problems that our clients might face with accuracy and efficiency.
Job Duties
- Responsible for the day-to-day activities of the Medspa’s front office to include customer service, meeting/greeting clients, scheduling, invoicing, and assisting the rest of the MedSpa team. These include but are not limited to:
- Schedule, monitor and follow up client appointments
- Provide clients with information about Product & Service offerings
- Receive payments for services and supplies, maintains client bookings
- Complete new client sheet and maintain up to date client database
- Set-up and maintain ‘tickle file’ for thank you’s, birthdays, anniversaries, and other special occasions
- Use company software to mine data for Customer Relationship Management
- Maintain a neat and efficient work area
- Provide facility tours to first time visitors to the Spa
- Submit daily operational reports to management
- Other duties as assigned by management
Qualifications
- The ideal candidate for this position is expected to have a minimum second class lower degree in any course of study.
- He/she must be computer literate and have a minimum of intermediate competency in Microsoft office suite
- The ideal candidate must be interested in Skin Care and pay attention to personal appearance.
- Experience: Minimum experience of 2 - 3 years preferably in the hospitality industry.
- Working Hours: Tuesdays - Saturdays with alternate Sundays
How To Apply
Interested and qualified candidates should send their CV's and cover letters to:hr@oasismedspang.com using the position they are applying to as the subject of the mail.
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