ToLet.com.ng -Nigeria’s 1st online lettings agency and one of Nigeria’s fastest growing internet companies. We provide a comprehensive property rentals platform that helps Lagosians navigate the stressful, frustrating and unstructured Lagos property rental market.
POSITION : Quality Controller
Job Description
- The successful candidate will be responsible for ensuring product and services meet the established standards of quality including reliability, usability and performance.
Responsibilities
- Listen to 10 phone calls per agent daily and rate each call on a) introduction b)service delivery c)tone of voice d) problem resolution e) ending conversation.
- Monitor relevant periodic targets per role.
- Give feedback on results.
- Organise regular trainings based on data collected.
- Handle complaints on major issues.
Qualifications and Experience
- Minimum of Bachelor's Degree.
- Experience with implementation of corrective action programs.
- Customer service experience.
- Strong computer skills including Microsoft Office and databases.
- Knowledge of relevant regulatory requirements.
Key Competencies:
- Attention to details
- Communication skills - verbal and written.
- Data collection, management and analysis.
- Problem analysis and problem solving.
- Planning and organizing.
- Judgment and decision-making.
- Customer service orientation.
- Teamwork.
Sorry the application deadline for this job has elapsed
