Vacancy for Quality Controller at ToLet.com.ng

 Employment Nigeria 30-Nov-2016 LAGOS , Quality Assurance  

ToLet.com.ng -Nigeria’s 1st online lettings agency and one of Nigeria’s fastest growing internet companies. We provide a comprehensive property rentals platform that helps Lagosians navigate the stressful, frustrating and unstructured Lagos property rental market.

POSITION : Quality Controller

Job Description

  • The successful candidate will be responsible for ensuring product and services meet the established standards of quality including reliability, usability and performance.

Responsibilities

  • Listen to 10 phone calls per agent daily and rate each call on a) introduction b)service delivery c)tone of voice d) problem resolution e) ending conversation.
  • Monitor relevant periodic targets per role.
  • Give feedback on results.
  • Organise regular trainings based on data collected.
  • Handle complaints on major issues.

Qualifications and Experience

  • Minimum of Bachelor's Degree.
  • Experience with implementation of corrective action programs.
  • Customer service experience.
  • Strong computer skills including Microsoft Office and databases.
  • Knowledge of relevant regulatory requirements.

Key Competencies:

  • Attention to details
  • Communication skills - verbal and written.
  • Data collection, management and analysis.
  • Problem analysis and problem solving.
  • Planning and organizing.
  • Judgment and decision-making.
  • Customer service orientation.
  • Teamwork.


Sorry the application deadline for this job has elapsed



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