United Bank for Africa Plc (UBA) Africa's leading financial institutions. From a single country organisation founded in 1949 in Nigeria UBA has grown to become a pan-African provider of financial services.
POSITION : Customer Service Officer
Responsibilities
Customer Relations:
Ensure proper documentation for all new and existing accounts.
Ensure timely opening of new accounts on the system.
Engage customers to cross sell bank products and services
Support branch sales and service team.
Process customer's account opening, transfer, and closure request.
Sale to prospective customers UBA's E-banking products (U-Direct, U-Mobile, U-Pay, Prepaid cards,
Debit cards), enroll new customers, and resolve related issues.
Increase product sales, and customer loyalty by maintaining good client relationship.
Branch General Ledger (GL) proofing.
Cheque book issuance and maintenance.
Requirements
Excellent customer service orientation
High level of integrity
Good verbal & written communication skills
Selling skills
Focused, Motivated & Results Oriented
Paying attention to details
Good interpersonal skills
Fast and error-free processing
Strong problem resolution skills
Knowledge:
Sound knowledge of Banking products and services
Good understanding of the operational, credit and regulatory risks facing the business
Requirements:
Minimum Educational level - Diploma (OND/HND) in any Social science or Art related discipline.
Experience:
Prerequisite -Customer service experience Sales knowledge, skill & experience
Age:
27 years
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