United Bank for Africa Plc (UBA) Africa's leading financial institutions. From a single country organisation founded in 1949 in Nigeria UBA has grown to become a pan-African provider of financial services.
POSITION : Customer Service Officer
Responsibilities
Customer Relations:
- Ensure proper documentation for all new and existing accounts.
- Ensure timely opening of new accounts on the system.
- Engage customers to cross sell bank products and services
- Support branch sales and service team.
- Process customer's account opening, transfer, and closure request.
- Sale to prospective customers UBA's E-banking products (U-Direct, U-Mobile, U-Pay, Prepaid cards,
- Debit cards), enroll new customers, and resolve related issues.
- Increase product sales, and customer loyalty by maintaining good client relationship.
- Branch General Ledger (GL) proofing.
- Cheque book issuance and maintenance.
Requirements
- Excellent customer service orientation
- High level of integrity
- Good verbal & written communication skills
- Selling skills
- Focused, Motivated & Results Oriented
- Paying attention to details
- Good interpersonal skills
- Fast and error-free processing
- Strong problem resolution skills
Knowledge:
- Sound knowledge of Banking products and services
- Good understanding of the operational, credit and regulatory risks facing the business
Requirements:
- Minimum Educational level - Diploma (OND/HND) in any Social science or Art related discipline.
Experience:
- Prerequisite -Customer service experience Sales knowledge, skill & experience
Age:
Sorry the application deadline for this job has elapsed
