Customer Service Representatives at Capricorn Digital Limited
Employment Nigeria
31-Mar-2017
LAGOS ,
Customer Service
Capricorn Digital Limited is a digital solution and distribution company. We focus on products and services that can be digitized and work with merchants to create the most efficient and effective means of distributing those products and services.
POSITION : Customer Service Representative
Description
- Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.
Responsibilities
- Deal directly with customers either by telephone, electronically or face to face
- Respond promptly to customer inquiries
- Handle and resolve customer complaints
- Obtain and evaluate all relevant information to handle product and service inquiries
- Perform customer verification's
- Process orders, forms, applications and requests
- Direct requests and unresolved issues to the designated resource
- Keep records of customer interactions and transactions
- Record details of inquiries, comments and complaints
- Record details of actions taken
- Prepare and distribute customer activity reports
- Maintain customer databases
- Communicate and coordinate with internal departments
- Follow up on customer interactions
- Provide feedback on the efficiency of the customer service process
Requirements
- B.Sc/BA in relevant discipline (2:2 and above)
- 1-2 years customer service experience
- Knowledge of customer service principles and practices
- Knowledge of relevant computer applications (Microsoft Word and Excel) and Google application
- Knowledge of administrative procedures
- Able to speak and understand Igbo or Hausa fluently
- Be resident in Lagos.
How To Apply
Candidates should send their CV's to:careers@capricorndigi.com with the position applied for as the subject.
Sorry the application deadline for this job has elapsed
