Customer Support at Knowledgeware Technologies Limited
Employment Nigeria
26-Apr-2017
LAGOS ,
Customer Service
Knowledgeware Technologies Limited an Educational Service Provider that specializes mainly in Computer Based Testing (CBT), e-registration and application, e-recruitment services, IT Training and Certifications and other related e-learning services.
POSITION : Customer Support / Customer Engagement
Responsibilities
- Provide first level support services to customers.
- Effectively monitor and manage communication across various electronic and social media channels.
- Deliver prompt and professional solutions for customer inquires via phone, email, on-line chat and one-one communication etc.
- Research, prioritize and resolve customer issues in timely and accurate fashion.
- Maintain and update all documentations of customer inquiries and responses for future reference.
- Direct or route customer inquiries and complaints to appropriate personnel for assistance.
- Handle dissatisfied customers in a courteous and professional manner.
Competencies
- Possess a good verbal, written and presentation skills
- Excellent Organisational and Multi-tasking abilities
- Smart and Proactive
- Be creative in his approach to resolving customer complaints
- Vast and knowledgeable particularly with happenings in the educational sector in Nigeria.
- Polite and courteous at all times in his/her interactions with customers
- Be tech savvy and proficient in the use of social media
Education
- HND/BSc in any discipline
- Minimum of Second Class (Lower Division) or Upper Credit
How To Apply
Candidates should send their CV's to: recruitment@knowledgeware.com.ng with the subject "Customer Support”
Sorry the application deadline for this job has elapsed
