Customer Support at Knowledgeware Technologies Limited

 Employment Nigeria 26-Apr-2017 LAGOS , Customer Service  

Knowledgeware Technologies Limited an Educational Service Provider that specializes mainly in Computer Based Testing (CBT), e-registration and application, e-recruitment services, IT Training and Certifications and other related e-learning services.

POSITION : Customer Support / Customer Engagement

 Responsibilities

  • Provide first level support services to customers.
  • Effectively monitor and manage communication across various electronic and social media channels.
  • Deliver prompt and professional solutions for customer inquires via phone, email, on-line chat and one-one communication etc.
  • Research, prioritize and resolve customer issues in timely and accurate fashion.
  • Maintain and update all documentations of customer inquiries and responses for future reference.
  • Direct or route customer inquiries and complaints to appropriate personnel for assistance.
  • Handle dissatisfied customers in a courteous and professional manner.

Competencies

  • Possess a good verbal, written and presentation skills
  • Excellent Organisational and Multi-tasking abilities
  • Smart and Proactive
  • Be creative in his approach to resolving customer complaints
  • Vast and knowledgeable particularly with happenings in the educational sector in Nigeria.
  • Polite and courteous at all times in his/her interactions with customers
  • Be tech savvy and proficient in the use of social media

Education 

  • HND/BSc in any discipline
  • Minimum of Second Class (Lower Division) or Upper Credit

How To Apply
Candidates should send their CV's to: recruitment@knowledgeware.com.ng with the subject "Customer Support”



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