Vacancy for Remedy Administrator at Stanbic IBTC Bank

 Employment Nigeria 04-Aug-2017 LAGOS , Banking and Finance  

Stanbic IBTC Bank a leading African banking group is recruiting to fill the position below:

POSITION : Remedy Administrator

DESCRIPTION

  • Group Information Technology: systems development, business analysis, architecture, project management, data warehousing, infrastructure, maintenance and production

 Purpose

  • Responsible for the administering Remedy application for IT and other business units who are using remedy as their workflow/request fulfilment including Wealth and Ghana

Key Responsibilities/Accountabilities

  • Ensure annual maintenance is paid to the vendor before due date to avoid service disruption
  • Ensure all remedy enhancements are handled in-house to minimize service charge by the vendor to the Bank.
  • Ensure remedy certificates and licenses are renewed before expiry dates.
  • Ensure public holidays are set to avoid SLA missed on such days for Bank, Wealth and Ghana.
  • Provision of remedy data for audit and regulatory purpos
  • Ensure all remedy services are started (BMC Remedy Action Request System Server, apache Tomcat Tomcat7, BMC Remedy Email Engine  and SQL Server (MSSQLSERVER)
  • Support all remedy consoles in the Bank, Wealth and Ghana.
  • Ensure that the underpinning contract between Stanbic and E&M Business Solutions (vendor) is renewed annually;
  • Purge remedy data when required to ensure optimal performance.

 Qualification  

  • Degree or its equivalent in numerate or semi-numerate disciplines such as Engineering, Computer Sciences, Statistics, Mathematics.
  •  2 years post qualification experience.

 Technical Skills :

  • Microsoft Office Suites (especially Excel)
  • Remedy lightweight skill


Sorry the application deadline for this job has elapsed



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