POSITION : Call Center Agent
Responsibilities
- Establishes insurance policies by obtaining client information; determining eligibility and maintaining database.
- Obtains client information by answering telephone calls; interviewing clients and verifying information.
- Establishes policies by entering client information; confirming pricing.
- Informs clients by explaining procedures; answering questions; providing information.
- Maintains communication equipment by reporting problems.
- Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
- Updates job knowledge by studying new product descriptions; participating in educational opportunities.
- Accomplishes sales and organization mission by completing related results as needed
Skills :
Verbal Communication, Phone Skills, Listening, Data Entry Skills, People Skills, Informing, Customer Focus, Customer Service, Attention to Detail, Professionalism, Multi-tasking
NOTE: Qualified and lterested applicant must be Lagos resident.
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