EME Consulting is recruiting to fill the position below:POSITION : Client Relationship Officer Responsibilities
Implement a plan of action to monitor the success of a streamlined and efficient customer service process and toolset.
Responsible for monitoring the stock differences at collection points and investigating any issues.
Partner closely with senior customer service leaders to understand business needs and requirements.
Cultivate and maintain key contact relationships with clients
Work with a team of analysts to support process improvements and strategic initiatives for our growing Sales & Service team.
Communicating and upholding servicing standards to direct reports
Lead and support your team in collaboration with project managers and subject matter experts within our Operations
Communicating daily to ensure the staff are aware of procedures, daily counts, and ongoing movements
Provide routine updates to one’s manager on the completion of daily, weekly and monthly deadlines
Focus heavily on hand-offs between customer service and partner teams, as well as, intra-customer service process opportunities
Qualifications
Bachelor’s Degree required
Demonstrates creativity in evaluating alternatives and the recommendations of solution
SQL and Lean Six Sigma is an added advantage
Experience of working within a fast paced environment and be hands on when it comes to giving exceptional customer service.
A positive attitude, be motivated, conscientious
Highly flexible, adaptable to change and with an aptitude for learning.
Exceptional analytical and problem-solving skills
Excellent oral, written communication and presentation skills.
How To Apply humancapital@emeconsulting.com.ng
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