Vacancy for Client Relationship Officer at EME Consulting

 Employment Nigeria 10-Nov-2017 LAGOS , Public Relations   Customer Service  

EME Consulting is recruiting to fill the position below:

POSITION : Client Relationship Officer

Responsibilities

  • Implement a plan of action to monitor the success of a streamlined and efficient customer service process and toolset.
  • Responsible for monitoring the stock differences at collection points and investigating any issues.
  • Partner closely with senior customer service leaders to understand business needs and requirements.
  • Cultivate and maintain key contact relationships with clients
  • Work with a team of analysts to support process improvements and strategic initiatives for our growing Sales & Service team.
  • Communicating and upholding servicing standards to direct reports
  • Lead and support your team in collaboration with project managers and subject matter experts within our Operations
  • Communicating daily to ensure the staff are aware of procedures, daily counts, and ongoing movements
  • Provide routine updates to one’s manager on the completion of daily, weekly and monthly deadlines
  • Focus heavily on hand-offs between customer service and partner teams, as well as, intra-customer service process opportunities

Qualifications

  • Bachelor’s Degree required
  • Demonstrates creativity in evaluating alternatives and the recommendations of solution
  • SQL and Lean Six Sigma is an added advantage
  • Experience of working within a fast paced environment and be hands on when it comes to giving exceptional customer service.
  • A positive attitude, be motivated, conscientious
  • Highly flexible, adaptable to change and with an aptitude for learning.
  • Exceptional analytical and problem-solving skills
  • Excellent oral, written communication and presentation skills.

How To Apply
Candidates should send their application letter and CV to: humancapital@emeconsulting.com.ng



Sorry the application deadline for this job has elapsed



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