Vacancy for Helpdesk Support Officer at Tranter IT Infrastructure Services Limited (TITIS)
Employment Nigeria
23-Nov-2017
LAGOS ,
Customer Service
Tranter IT Infrastructure Services Limited (TITIS) offers flexible IT support, expert training and professional IT project delivery services. TITIS is recruiting to fill the position below:
POSITION : Helpdesk Support Officer
Requirements
- A Graduate Degree in Computer Science, Engineering or related discipline with an IT focus.
Certifications:
- A+, MCSE, MCSA, MCITP, CCNA is a plus.
Specific Work Experience:
- End User services experience.
- Work experience in a related industry setting (cement, aggregate, ready-mix) is a plus.
- Broad technical computer maintenance and repairs, email, printer
- Understanding of IT services, technology and solutions is a plus.
Technical/Functional Skills:
- Ability to interact with colleagues within IT and other departments.
- Deep understanding of running IT services in regards to technology and processes.
- Strong analytical, design and development skills including troubleshooting and integration of IT services..
Behavioral/Managerial Competencies:
- Strong customer / end-user / client service orientation.
- Highly self-motivated and directed.
- Keen attention to detail.
- Capability for problem solving, decision making, sound judgment, assertiveness.
- Ability to communicate openly and effectively with IT management, Business Units management, with other IT managers, with staff, and with many diverse constituencies.
- Ability to work decisively under heavy workload considering the criticality, urgency and extended work hours required to ensure availability of the service in accordance to service level commitments.
Linguistic Skills:
Mobility Requirements (time spent travelling internationally, nationally etc.):
- National travelling to plants and offices.
How To Apply
Candidates should send their CV's to: jobs@tranter-it.com using "Helpdesk Support" as the subject
Sorry the application deadline for this job has elapsed
