Entry Level Customer Service Officer at Zerofinance
Employment Nigeria
25-Nov-2017
LAGOS ,
Customer Service
Zerofinance a leading online retailer of consumer goods such as Electronics and other household appliances, Mobile phones, Tablets etc
POSITION : Customer Service Officer
Responsibilities
- Provides customer additional information or explains services
- Discusses products offered and ensures customer satisfaction
- Accurately captures customer information
- Creates and maintains service reports
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
Qualifications
- B.Sc/HND in Social Sciences or any other relevant course of study
- 0 - 1 year cognate experience in Customer Service.
- Excellent Interpersonal Skills
- Must be computer literate
- Excellent communication, reporting skills
- Not more than 20 - 25years
How To Apply
Candidates should send their CV's to:recruitment@zerofinance.com.ng
Sorry the application deadline for this job has elapsed
