Vacancy for Customer Service Representative at Enroyale Global Services Limited

 Employment Nigeria 29-Dec-2017 IMO , OWERRI , Customer Service  

Enroyale Global Services Limited we are into Human Resource Management, Management Consultancy Services, Business Development Consultancy Services.

POSITION : Customer Service Representative

Responsibilities

  • Have good judgment or discernment on the phones when talking to guests when it comes to unique requests.
  • Communicate with housekeeping in regards to rooms and issues.
  • Set a clear mission and deploy strategies focused towards that mission
  • Develop service procedures, policies and standards
  • Responsible for accurate check in and out of guests.
  • Handle requests from guests as they come in.
  • Be available to deal with escalated callers or guests and answer questions in regard to a day’s daily activity.
  • Keep accurate records and document customer service actions and discussions.
  • Handle customer complaints and provide swift resolutions to complaints.
  • Continuously look for opportunities to improve customer service.

Requirements

  • Degree in Customer Relations Management or any related field.
  • 2 years experience in the hospitality sector.
  • Familiar with computers and be able to use many different programs at one time.
  • Able to step in if the manager is not around. Previous management experience
  • Certified CRM professional will be an added advantage.
  • Customer orientation and ability to adapt/respond to different types of characters
  • Fluent in English, other languages a plus.
  • preferred, but not required.

How To Apply
Candidate should send their CV's, Cover Letter and Passport Photograph to: careers@enroyale.com with position applied for as the subject



Sorry the application deadline for this job has elapsed



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