Lisse Africa
24-Dec-2017
₦30,000 - 60,000
LAGOS ,
Customer Service
JOB DESCRIPTION
- Managing incoming calls and customer service inquiries
- Generating sales leads that develop into new customers
- Identifying and assessing customers’ needs to achieve satisfaction
-Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts
through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
-Take the extra mile to engage customers
JOB REQUIREMENTS
-Proven customer support experience or experience as a client service representative
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effective
- internet savvy
QUALIFICATION
OND/HND/BSC can apply
WORK CONDITIONS
salary - N50,000.00
Work hours - 8am - 5pm
Work days: Monday - Saturday
Location: Ajah
Interested candidates should send their CVs to recruitment(a)lisseafrica.com
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