SUMMARY
Responsible for acting as an intermediary between customers and companies. Assists with complains, orders, errors, account questions and other enquiries.
PRIMARY RESPONSIBILITIES
Resolve customer complaints via phone, email, mail, or social media.
Use telephones to reach out to customers and verify account information.
Suggest solutions when a product malfunctions.
Attempt to persuade customer to reconsider cancellation.
Inform customer of deals and promotions.
Sell products and services.
Utilize computer technology to handle high call volumes.
Work with customer service manager to ensure proper customer service is being delivered.
JOB DUTIES:
Attracts potential customers by answering product and service questions; suggesting information about other products and services.
Opens customer accounts by recordkeeping of account information.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
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