Front Desk Officer at Vernitech Consulting Limited
Employment Nigeria
31-Dec-2017
LAGOS ,
Customer Service
Vernitech Consulting Limited an engineering company is recruiting to fill the position below:
POSITION : Customer Service/ Front Desk Officer
Requirements
- B.Sc /HND in Social Sciences or any other relevant course of study.
- 1-2 years cognate experience in Customer Service.
- Excellent Interpersonal Skills
- Must be computer literate
- Excellent communication, reporting skills
- Applicants must not be more than 25 - 30 years;
Responsibilities
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools.
- Follow communication procedures, guidelines and policies.
- Recommend potential products or services to management by collecting customer information and analyzing customer needs.
- Take the extra mile to engage customers Accurately captures customer information
- Creates and maintains service reports.
- Managing incoming calls and customer service inquiries.
- Generating sales leads that develop into new customers.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents
- Compile reports on overall customer satisfaction.
How To Apply
Candidates should send their CV to : info@vernitechconsulting.com.ng
Sorry the application deadline for this job has elapsed
