Career Opporttunity at Qatar Airways

 Employment Nigeria 10-Feb-2018 LAGOS , Aviation   Customer Service  

POSITION : Reservations & Ticketing Supervisor 

Requirements 

  • Relevant Vocational, Tertiary or Trade qualification combined with a minimum of 4 years of job-related experience within the airline, travel or hospitality sectors. 
  • 4 years' experience supervising staff is required and you will need to have completed a recognized IATA or Airline Advanced Passenger Tariff and Pricing Course and have a thorough knowledge in Pricing and Fares.
  • Have detailed knowledge of a Computer Reservation System (eg. Amadeus) and be fluent in both English and Arabic languages (written and spoken).

Responsibilities

  • Support the staff and customers to resolve difficult issues and problems pertaining to reservations and ticketing, on a daily basis
  • Handling customer requirements and cases professionally
  • Handle Group and Travel Agency inquiries
  • Dealing with all mishandled passengers, NORECs, and DNBs as required each day
  • Briefing staff on a day to day basis and keeping them updated with relevant changes in the industry and for QR products and services
  • Plan, supervise and support the reservation and ticketing agents in order to achieve optimal customer satisfaction and surpass the annual revenue targets. 
  • You will also encourage teamwork, consistency of service and proper coordination.
  • Supervise and motivate staff and ensure quality of work meets the Airline standard
  • Prepare staff roster to ensure proper distribution of manpower on weekly optimum utilization

Remuneration : Competitive compensation and benefit packages.



Sorry the application deadline for this job has elapsed



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